SHIPPING COLD PACK ITEMS:

For designated products the order MUST include a cold pack/insulated container ("FREEZY"), as well as suitable shipping, for Pangea to guarantee the product's condition upon arrival. Refrigerated items not shipped this way will not be eligible for replacement or refund if they arrive in spoiled condition.

Please remember to choose 2 Day Air as your shipping option unless the ship-to address is in one of the following states for which UPS Standard Ground Delivery from Pangea is 1-2 days: CT, DE, Chicago only in Illinois, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV, and Northern GA.

We ask that you add a FREEZY to your cart if you order this item (only one FREEZY is needed per order).

If you do not add the FREEZY to the cart yourself, we will add this item and its $5.95 charge to your order *after* we have packed your order. This charge will not be visible in your email receipt unless you added the FREEZY to the cart yourself!

If you have not chosen a shipping method that will take 2 days or less in transit, your order will be held as we email you to get confirmation about the costs. Please be sure to check your spam folder in case our email ends up there.

If you *have* specified 2 Day Air shipping for your order, we will contact you about the shipping cost only if it exceeds $35. If you wish to know the 2 Day Air shipping cost before we proceed with your order, please email us (info @ veganstore . com) before placing the order.

UPS 2 Day Air shipping costs vary widely depending on the box size, box weight, and transit distance. Unlike online superstores like Amazon, we don't have multiple warehouses across the country or the resources for advanced online features. We have to gather, measure, and weigh an order before we can give an exact express shipping price. For this reason, we do not have the capability to list exact UPS 2 Day Air costs on our website.

We regret that we cannot ship this item to addresses outside of the continental United States.

Orders that include a cold pack will not be shipped out on Thursdays or Fridays, so as to avoid packages sitting in a UPS warehouse over a weekend. However, if a customer marks their order as "ACCEPT RISK" (thereby declining the cold pack and express shipping), the package will ship out as soon as possible and may end up waiting in a UPS warehouse over the weekend.