For orders within the continental United States:

If you're not satisfied with a non-food product you order from Pangea, you can just return it in unused condition within 30 days of receiving it (along with a copy of your receipt) for an exchange, refund, or store credit. In particular, any returned shoes must have been tried on indoors only (briefly, with socks on). Shoes must be returned in resaleable condition, i.e., no scuff marks, tags still attached, and in original, undamaged box.

Please note that special-ordered items, custom-made canvas/hemp belts, food items, and opened body care items cannot be returned.

If the item you're returning is defective or not what is listed on your invoice, please contact us and Pangea will reimburse your shipping costs to send it back to us, or we may be able to have it picked up.

If you simply need to exchange an item (say, shoes or a t-shirt) for a different size, you would pay the cost of returning the item to us and we will pay for shipping the different-sized item to you. Please note that if you wish to exchange a product for an item with a different product code (rather than, e.g., just switching to a different size of the same item), regular shipping charges will apply for the new item(s).

For orders outside the continental United States:

The policy is the same as with continental U.S. orders, except that the customer is responsible for any shipping costs incurred (unless the wrong item was delivered or the item is defective).