Free UPS Ground Shipping Conditions

Free UPS Ground shipping applies only to orders going to street addresses in the 48 contiguous states.

It doesn't apply to international, P.O. box, or military addresses.

It doesn't apply to orders containing bags of dog or cat food, even though the shopping cart will still show the free shipping. In these cases, we will hold the order until we get confirmation from the customer that charging regular shipping is acceptable.

Cold-pack items should not be shipped via UPS Ground unless you are within our regular UPS 2-day ground delivery area. Click HERE for more details.

If any items are returned for a refund such that the final merchandise total drops below $175, the standard $7.99 shipping fee will be deducted from the refund.

If UPS later charges us an incomplete/incorrect address fee, the standard $7.99 shipping charge will be retroactively applied, so please be sure to specify complete and correct information, such as apartment number (if applicable) and correct zip code.